Uneven skin tone is a broad term used when areas of the skin appear darker or different in colour from the surrounding skin.

Hyperpigmentation specifically describes areas where increased melanin makes the skin appear darker. It can occur for different reasons, including sun exposure, inflammation or injury to the skin.

Melasma and post-inflammatory hyperpigmentation (PIH) are specific types of pigmentation.

Working out what type of pigmentation you have and what may be contributing to it is important, because they don’t necessarily need the same approach.

Yes. You don’t need to know what type of pigmentation you have before booking.

Brown spots, patches and areas of uneven skin tone can have different causes, and some types of pigmentation can look very similar.

Your Qr8 doctor will review your photographs, medical and skin history, and speak with you during your video consultation to assess what may be contributing to the changes you can see and discuss what may be appropriate for you.

If your skin concern needs to be examined or investigated in person, your doctor will let you know and recommend the appropriate next step.

Not always.

Many pigmentation concerns can be assessed and managed through primary medical care, including telehealth. Your Qr8 doctor will assess your skin, medical history and photographs before discussing what may be appropriate for you.

Some pigmentation does need examination, investigation or treatment in person. If your doctor sees something that shouldn’t be managed online or needs further investigation, they’ll tell you and recommend the appropriate next step.

Pigmentation often needs care over time rather than a single appointment.

With Qr8, you can see your doctor by secure video from anywhere in Australia, with your nursing team available between appointments to help with skincare, sunscreen, irritation and questions as they arise.

It also means you can access ongoing care without repeatedly travelling to a clinic, which is particularly useful when your skin needs to be reviewed and your approach adjusted over time.

If your clinical team believes something needs to be examined or managed in person, they’ll tell you.

Qr8 is designed specifically around ongoing medical care for skin.

You’ll see a registered doctor for your medical assessment and reviews, with a dermatology nursing team involved between appointments.

The difference is what happens after the appointment. Your nurses help with the practical things that can make pigmentation particularly confusing – skincare, sunscreen, irritation, product selection and questions that come up between doctor reviews.

We can also provide independent guidance about external cosmetic procedures. Qr8 doesn’t perform these procedures, so we don’t have one to sell you.

Your initial video consultation with one of our registered doctors is $55.

Following your consultation, your doctor will email a personalised treatment plan, where clinically appropriate, with all relevant costs clearly outlined before you choose to proceed.

Treatment fees vary according to your prescribed care and include clinical support throughout your treatment. We accept Visa, Mastercard, Afterpay and direct debit.

In accordance with Australian requirements, individual prescription medicine pricing is not displayed publicly.

We are a private billing service. Medicare rebates are not available. Depending on your cover, you may be able to claim eligible medication costs through your private health insurer. Receipts are available on request.