We have customisable medical solutions for:

• Skin ageing concerns/Sun Damage (lines & wrinkles, enlarged pores, pigmentation)
• Acne
• Post-inflammatory hyperpigmentation (PIH)
• Melasma
• Texture, congestion, enlarged pores
• Rosacea
• Perioral Dermatitis
• Hair Loss
• Perimenopausal/Menopausal Skin (acne, lines/wrinkles/sun damage, hyperpigmentation)

During your consultation, your doctor will determine whether prescription treatment and remote care is appropriate for you. Our doctors only prescribe treatments when clinically appropriate. You may be referred to an in-person dermatologist or GP if remote care is not suitable.

Our 3-month service is supportive, all-inclusive, and convenient – no more trips to the pharmacy, no waiting in line, no unexpected costs, and no more wasted money on skin or haircare products that don’t work. Just effective, evidence-based results with minimal wait time.

A video consultation with one of our trained and experienced doctors to assess your suitability for treatment is $AUD55.

Then, the one-off cost of $AUD280 / 3 months includes:

• 50g treatment cream with a customised blend of active ingredients sufficient for 3 months of once-daily application. Our ingredients are the gold-standard for treating skin concerns like acne, sun damage, pigmentation, melasma, rosacea, lines & wrinkles, sun damage, and perioral dermatitis. The concentration and inclusion of active ingredients will be customised to suit your specific skin requirements and allergies/intolerences. We can generally treat multiple concerns in a single cream but sometimes you may require more than 1 cream to address your concerns. Your doctor will discuss this with you, and provide treatment options to fit with your goals and budget.
• A detailed Skin Plan with evidence-based educational content plus supporting skincare product recommendations
• Australia Post Express delivery to your door
• Unlimited email and video call support with our expert support team for your 3 month treatment cycle
• A video skincare routine consult with our dermatology nurse to answer your questions personally
• Access to our Support Hub private community and live discussions
• Virtual masterclasses
• Discounts, gifts and giveaways exclusive to our patients

PLEASE NOTE: There is no government Medicare or private health telehealth rebate currently available for our service. You may be able to claim the drug component of the service on your private health (and we can provide a receipt for this upon request.

Yes, you may be able to claim the drug component of your treatment using Extras cover on your private health insurance.

The rebate amount will differ depending on your fund and level of cover, but we’re happy to provide you with a pharmacy receipt that you can present to your insurer to help you claim your rebate.

Unfortunately, neither Medicare nor private health insurers currently offer rebates for the telehealth or support components of our service. However, we believe that our support services are an essential part of your treatment plan and we’re committed to providing you with the best possible care and attention.

Our team is dedicated to processing your order quickly, so you can start seeing the benefits as soon as possible.

Once our Qr8 admin team receive your payment, we’ll process your order within 24 business hours and confirm with you. Then the pharmacy will work hard to compound your treatment promptly. Please allow 2-5 business days for your treatment to be compounded and then shipped express to you.

We want you to feel completely in control of your treatment, and ensure that you are properly assessed in real-time before dispensing treatment, which is why we’re not a subscription service. You’ll never have to worry about us taking money from your account without your permission.

Instead, you’ll be the one in charge of your payments. Every three months, we will remind you to book with your doctor for a video progress and treatment review, and you can decide when the pharmacy dispenses your treatment.

Then we’ll take care of all the logistics for you, so you can focus on what matters most – getting the results you want.

After your video consult, if you’re suitable for Qr8 treatment, your doctor will send you an email confirming the recommended treatment plan you both discussed during your consultation and provide a quote. We want to make sure you have all the details you need to make an informed decision about your treatment.

If you are ready to move forward, simply log into your profile using the link in the email, and pay the invoice within 30 days of your consult. We process all orders within 24 working hours of payment being cleared into our account.

To make the payment process as easy as possible, we accept online payments via Visa and Mastercard, and we also offer Afterpay. You can also pay by direct debit. The choice is yours!

If you have any questions or concerns about payment or the treatment process, please don’t hesitate to contact our friendly team HERE, or phone us on (+61 7) 3325-9700 M-F, during QLD business hours.