Choose QR8 Mediskin’s online care for support that’s designed around YOU:
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Rosacea can be frustrating, and it often seems to flare at the worst possible time. For many people, it affects more than just their skin, impacting confidence at work, socially, and day to day.
You may feel overwhelmed by conflicting advice: what products to use (or avoid), whether diet changes matter, and what actually helps long term.
And you may be tired of spending money on products and supplements that promise a lot, but don’t deliver the results you were hoping for.
Qr8 MediSkin is a doctor-led, nurse-supported telehealth service for the medical assessment of rosacea and related concerns. Where clinically appropriate, your care may include a personalised prescription option, with clear guidance and ongoing clinical support.
Rosacea care can feel complicated. We aim to make it feel clearer.
Before (from your questionnaire and photos) AND during your consultation, your doctor will:
You’ll also have access to our dermatology nurses for:
Our online skincare team take the time to understand your skin through a detailed questionnaire, photo review and secure video consultation. If prescription treatment is appropriate, your doctor may prescribe a personalised topical formulation selected from a choice of 20+ evidence-based ingredients.
You’ll also receive supporting skincare recommendations and unlimited access to our dermatology nurse via email or video, so you feel confident using your plan day-to-day.
Rosacea (Ro-Say-Sha) is a chronic inflammatory disorder of the facial skin. The most common symptom is redness across the centre of the face – nose, cheeks, chin and forehead. This redness is always present, and intensifies from time to time. Acne-like spots, rough skin, and visible blood vessels (called ‘telangiectasia’) can also make an appearance over time.
Rosacea skin care in Australia is about ensuring that you take steps to calm and soothe your skin throughout the heat, humidity, wind, cold, and all of your day-to-day activities. People with rosacea have a tendency to flush or blush, especially when nervous or anxious, drinking alcohol, eating spicy food or after exposure to the sun. Cold, dry weather can also make rosacea flare up. Dry, itchy and sensitive skin that reacts to skincare products is also common.
Up to 10% of Australians are diagnosed with rosacea, especially women aged over 30 with lighter skin tones, although it can develop at any age, and also occurs in those with deeper skin tones. It also runs in families. Rosacea in men can present as thickened, red and lumpy, bulbous skin, especially on the nose (called ‘rhinophyma’). This is more common in men aged over 50.
Living with rosacea is challenging. Suffering with sore, dry, red, bumpy and sensitive skin can make you feel anxious, embarrassed and depressed, and your self-confidence can take a hit. You can also find face-to-face work and social interactions more difficult.
The cause of rosacea isn’t completely understood, but there is growing evidence that it is linked with systemic inflammation and dysfunction of our immune and vascular systems.
Sun exposure is thought to play a part in rosacea flares, and overall progression of the disorder. UV radiation increases free radicals in the skin that stimulate the immune system as well as the release of chemicals that cause dilation of blood vessels.
In some cases, a common skin mite called Demodex folliculorum may be involved. Even though this mite normally hangs out on skin, in those with rosacea the numbers of Demodex are increased.
Rosacea was once called ‘acne rosacea’ because it can cause bumps that look similar to acne. However, rosacea and acne vulgaris are different skin conditions, with different triggers and treatment approaches.
Rosacea can sometimes be mistaken for acne. Some people can experience both rosacea and acne at the same time. That’s why a medical assessment matters.
At Qr8 MediSkin, your care always includes a secure video consultation with a registered doctor, so your symptoms can be properly assessed and your options discussed, rather than relying on photos or a questionnaire alone.
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Tell us about your health and the challenges you’re having with your skin. Snap 3 photos of your skin following our simple instructions HERE
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Schedule a Secure Video Consultation with one of our Aussie or New Zealand Doctors to assess your skin. Consults available 7 days a week, 7am-9pm.
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If you’re suitable for treatment, your very own custom treatment will be made-to-order just for you, and shipped within a week.
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Receive your personal skincare routine and recommendations from our experienced nurses, get access to our exclusive Support Hub and evidence-based resources and virtual events, join in live discussions, and receive ongoing personal support via email or video call during each 3-month treatment cycle.
If prescription treatment is appropriate for you, your doctor may prescribe a personalised topical formulation using one or more evidence-based ingredients, selected for your skin type and goals.
Not every ingredient, or every strength, is right for every person. Your doctor will explain what’s suitable for you and why.
Ingredients that may be included in rosacea plans include:
Azelaic acid – at prescription-strength concentrations to minimise spots, soothe inflammation, kill bacteria and unclog pores that lead to the acne-type bumps
Niacinamide – to reduce inflammation and improve skin barrier function
Ivermectin – has both anti-inflammatory properties and targets Demodex mites, which are known to exacerbate rosacea symptoms
Potassium Azeloyl Diglycinate – a new generation, water-soluble derivative of azelaic acid that offers excellent skin benefits.
Studies show that it has anti-inflammatory properties, making it ideal for treating rosacea. It shows significant efficacy in reducing redness, stinging, and burning sensations for those who suffer with rosacea.
Metronidazole – a topical antimicrobial and anti-inflammatory medication that is used to treat mild-moderate rosacea.
Multiple clinical trials have demonstrated the effectiveness and safety of this drug in treating rosacea and reducing facial redness.
Ectoin – an ingredient shown to produce a long-term moisturising effect, along with reducing inflammation, and protecting from environmental stressors like UV radiation, which make it beneficial to support sensitive, dry skin during treatment.
Oxymetazoline – an evidence-based medication for treating persistent facial redness associated with rosacea.
It works by tightening surface blood vessels both temporarily, and in the long term, to reduce redness.
Additionally, its anti-inflammatory properties help reduce the formation of papules and pustules in rosacea, further enhancing its efficacy in managing rosacea symptoms.
Our doctors aim to avoid routine and long-term oral antibiotic use to manage rosacea.
In some cases, a short course of oral medication may be considered to help manage inflammation, but only after a medical assessment, and only when it’s clinically appropriate for you.
Once rosacea symptoms are settled and your skin barrier is stable, some people may be able to introduce additional active ingredients into their routine. During your consultation, your doctor can discuss whether a lower-strength retinoid may be appropriate for sensitive, rosacea-prone skin.
If prescription skincare is clinically appropriate, your plan will be tailored to your skin and adjusted over time. Our Skincare Support Team can also guide you on how to use your routine comfortably and respond to irritation if it occurs.
Well you absolutely can! But here’s some things to think about first…
Our rosacea treatments use concentrations of azelaic acid (15-20%) that scientific studies show reduce the symptoms of rosacea. Cosmetic azelaic acid products are often only available at lower percentages (10% or sometimes even 5% – make sure you check your existing product!). There is ZERO evidence that these do anything to treat rosacea.
We also combine azelaic acid with other evidence-based ingredients into a single cream (so you don’t have to purchase them separately!). These have been shown in scientific studies to soothe and calm dry, red, burning, stinging skin associated with the impaired skin barrier that comes with rosacea.
Because skincare and lifestyle changes are equally as important as treatment when it comes to rosacea, 1:1 personalized support from our experienced Skincare Support Team is included (with your rosacea treatment product, medical appointment, and delivery) in the one-off, all-inclusive cost of your treatment. We help you choose skincare products with evidence-backed ingredients to calm skin. We can also help you identify and manage your personal rosacea triggers.
Choosing skincare products is particularly challenging for rosacea sufferers. Because rosacea negatively impacts the skin barrier, it can cause dry, itchy, sensitive skin that burns and stings when using cosmetic skincare products, particularly those that are fragranced and contain active ingredients like exfoliants and vitamin C.
Overloading skin with products, using grainy exfoliants, or cleansing tools (even just overzealous rubbing with a soft face washer!) can cause rosacea flares or encourage redness to persist in the skin.
And finding a sunscreen that doesn’t sting, and protects against UVA-1 and Visible Light as well as normal UVA/B radiation is vital – sunlight plays a huge part in triggering rosacea, and making it worse.
Click HERE to read what our founder, Dr Michele Squire, told Mamamia Australia about expensive skincare (hint: expensive skincare often contains long lists of ingredients at tiny concentrations just to justify their high price. The best moisturiser for rosacea is often the least expensive!)
Dr Michele Squire, PhD scientist and former healthcare executive and Registered Nurse, recognised the crucial synergy between medicine, science and skincare in treating chronic skin concerns. In 2019, she established Qr8 (pronounced ‘curate’), a ground-breaking venture aimed at offering video telehealth-delivered medical consultations and uncomplicated skincare guidance rooted in scientific evidence. By promoting evidence-based medicine and combining it with the kind of expert support known to significantly improve treatment outcomes for patients, Qr8 empowers patients to make informed decisions about their skin and get results.
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Dr Anastasia understands that everyone’s experience in their own body is unique. Wherever a patient is on their journey towards getting to know and take care of their hair and skin health, she meets them with empathy and support. Outside of work, she enjoys staying active, including going to the gym, hiking, travelling, and spending time in nature.
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Dr Bec loves making a real difference in her patients’ lives. An LGBTQ+ ally with experience in trans-affirming care, she enjoys creating a welcoming and inclusive space for all. Outside of work, she enjoys cooking, gardening, and spending time in nature with her partner and dogs.
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Dr Caroline finds the most rewarding part of her practice is the relationships she builds with patients who trust her with their ongoing care. She loves seeing familiar faces return, knowing they value the results they’re achieving together. She believes in creating a shared plan of action that’s honest, realistic, and guided by her patients’ goals while always prioritising medical safety.
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Dr Sheila is compassionate and collaborative, and passionate about empowering patients to understand and feel in control of their health. With a focus on education, collaboration, and open communication, she creates a supportive environment where patients can make informed decisions at every stage of their health journey.
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I enjoy truly listening to a patient’s concerns and creating a relaxing environment where they feel heard and valued. My kind & approachable nature allows me to build strong relationships and trust, while my eagerness to help and offer support ensures each patient receives personalized and compassionate care tailored to their needs.
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Dr Sarah has a warm and empathetic approach to her practice and listens deeply to ensure that she can work with patients to get to the root of the problem and arrive at an effective solution together. She finds being trusted with her patient’s stories and seeing how simple changes can make a world of difference to be the most rewarding part of her practice.
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Dr Yeshika focuses on what the patient is trying to achieve and adapts their treatment according to their individual lifestyles. She loves to see long-term and returning patients who are happy with their results, and she finds this to be the most rewarding part of her practice.
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Dr Jeremy is holistic, thorough, and willing to take the necessary time and care to ensure his patients are empowered to take charge of their health. He specifically enjoys seeing patients enjoy positive results and become empowered to make better decisions for their skin and wellbeing.
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With over 11 years of dermatology experience, Kristen is a cornerstone of the Qr8 MediSkin Skincare Support Team. Whether you’re navigating new treatments or fine-tuning your daily routine, she’s here to offer expert guidance, tailored recommendations, and genuine care. Think of her as your personal skincare guardian angel – she’s always ready to help you feel confident in your skin!
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I have been a pharmacist for 14 years, owned and worked in a variety of Pharmacies including NCC for the last 10 years. When not working, I enjoy spending time with my wife, 4 kids & dog and also swim, bike and running. I find compounding pharmacy a rewarding profession because of NCC’s ability to customise medicine for any type of patient. I often find ourselves solving challenges which standard medicine couldn’t and the gratitude from Patients is very humbling.
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Take the next step toward understanding your skin and your options with doctor-led care, online.
Created by registered clinicians and scientific professionals.
Personalised guidance to help you care for your skin with clarity and confidence.
Connect with doctors and nurses through private, video-based telehealth.
Skincare, made personal. Since 2019, Qr8 MediSkin has offered clinician-guided prescription treatments through a refined telehealth experience tailored to your needs.
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Phone: +61 (0)7 3325-9700
Address: Yuggera Country 39 Collingwood St,
Albion, QLD, 4010
