Frequently Asked Questions

Where does Qr8 deliver?

Qr8 delivers throughout Australia via Express Post, and selected international destinations.

To receive care through Qr8, you must be physically located in Australia at the time of your medical consultation, however.

How long before my order arrives?

Once payment is received, our team will process your order within one business day and confirm when it has been sent for preparation.

Where a pharmacy-prepared formulation forms part of your care, please allow approximately 3–5 business days for preparation and dispatch. Your order is individually prepared rather than taken from existing stock.

Once dispatched, you’ll receive tracking information from Australia Post. Delivery timeframes after collection are subject to Australia Post’s network.

Your order will be sent directly from the pharmacy to the delivery address you provided, so please let us know as soon as possible if your address changes.

A signature may be required on delivery. If you’re not available, your parcel may be taken to your local post office for collection.

How much does shipping cost?

Where pharmacy delivery forms part of your care, your order will be sent directly to you using Australia Post Express Post. Express shipping within Australia is included in the cost of your Qr8 care plan, so there’s no additional standard delivery charge.

Expedited courier delivery can also be arranged at an additional cost where available.

For eligible international orders, shipping is quoted individually based on the destination.

How do I track my order?

Once your order has been dispatched, the pharmacy will send you an email with your Australia Post tracking details, so you can follow its progress through to delivery.

If you haven’t received your tracking email, check your junk or spam folder first. If it’s not there, contact our team and we’ll help you locate it.

My order hasn’t arrived. What should I do?

First, please check you have allowed the expected 3–5 business day pharmacy timeframe to pass.

If that timeframe has passed and your tracking hasn’t updated, or you haven’t received shipping information from the pharmacy, contact our team at [email protected] or (07) 3325 9700 during Queensland business hours.

We’ll follow up with the pharmacy on your behalf and help work out what has happened.

There’s a problem with my order. What should I do?

If your order arrives damaged, incorrect or faulty, please contact us as soon as possible so we can investigate with the pharmacy and arrange an appropriate resolution.

Email [email protected] or call (07) 3325 9700 during Queensland business hours.

Because pharmacy-prepared items are individually prepared for you, they cannot be returned, exchanged or refunded simply because you change your mind.

My cream was warm when it arrived – is it safe to use?

Yes. Pharmacy-prepared formulations supplied through Qr8 are designed and tested to remain stable during the temperatures they may encounter in transit, including Australian conditions.

If your cream feels warm or its consistency is softer than usual when it arrives, allow it to return to room temperature before use. Its usual consistency should return as it cools.

We use Australia Post Express Post to minimise the amount of time your order spends in transit.

If your cream looks unusual once it has returned to room temperature, or you have any concerns about its condition, contact our team before using it and we’ll check with the pharmacy for you.