Frequently Asked Questions

How much does Qr8 cost?

A 15-minute video consultation with a Qr8 doctor is $55.

Because Qr8 care is personalised, there isn’t a single price that applies to every patient. Your doctor will first assess your skin, medical history, concerns and goals, then recommend a care plan appropriate for you.

Following your consultation, we’ll send you your individual care plan with clear, upfront pricing, so you know exactly what your care will cost before proceeding.

Your Qr8 care also includes the ongoing nursing support, personalised Skin Plan and patient education that form part of how we care for you between doctor appointments.

How much is a consultation?

A 15-minute video consultation with a Qr8 doctor is $55.

The consultation fee covers your doctor’s time to review your information and treatment history, assess your skin, discuss your concerns and explain the care options that may be appropriate for you. There is no obligation to proceed with a Qr8 care plan afterwards.

The fee is non-refundable in circumstances including late cancellation or rescheduling, non-attendance or arriving five or more minutes late, incomplete required forms or photographs, attending while driving or without appropriate privacy, or wearing makeup or tinted sunscreen that prevents an adequate assessment.

If you decide to proceed after your consultation, all costs associated with your Qr8 care plan will be provided to you before you make that decision.

Why do I need to pay a consultation fee?

The $55 fee pays for your doctor’s professional time. It isn’t a deposit against future treatment.

Before you meet, your doctor reviews your health information and photographs in preparation for your consultation. You then have a dedicated 15-minute video appointment to discuss your concerns, receive a medical assessment and understand the options that may be appropriate for you.

We deliberately don’t make the consultation fee redeemable against treatment. Your consultation is a medical service in its own right, and your doctor’s advice is independent of whether you decide to proceed with Qr8 afterwards.

There’s no need to purchase something to “get your $55 back”, and no obligation to proceed after your consultation.

Your appointment time is reserved exclusively for you, which is why the fee is non-refundable for missed appointments, late cancellations and other circumstances where the consultation cannot safely proceed.

Do I receive a quote and plan before I decide to proceed?

Yes. Following your consultation, you’ll receive an email outlining your doctor’s recommended care plan and the associated cost, so you can review everything before deciding whether you’d like to proceed.

If you choose to go ahead, simply follow the payment instructions in your email and our team will arrange the next steps. Your plan and invoice are valid for one month, as your clinical circumstances can change over time.

Your booking fee covers your medical consultation and is non-refundable if you decide not to proceed afterwards.

If you have questions about your plan, our team is available to help. If you would like the clinical plan itself changed, a further consultation with your doctor may be required, as our administrative team cannot alter a doctor’s clinical recommendations. Any applicable consultation fee will be confirmed with you beforehand.

What payment methods do you offer?

We accept major credit and debit cards, as well as Afterpay and Klarna, giving you the option to spread payments over time if you prefer.

Is there a subscription or ongoing commitment?

No. Qr8 is not a subscription service, and we don’t automatically charge you for future care.

Your care progresses through planned review points. Initially, your doctor will usually review your progress approximately every three months, with reviews becoming less frequent once your skin and care are stable.

Consistency matters in managing many skin conditions, so following your care plan and attending recommended reviews gives your clinical team the best opportunity to monitor your progress and adjust your care when needed.

We’ll remind you when a review is due, but you remain in control of when you book and when payments are made.

Can I claim through Medicare?

Qr8 is a private medical service, and Medicare rebates are not currently available for Qr8 consultations or support services.

We know that managing a skin condition can involve considerable time and expense. Our model is designed around ongoing medical care and nursing support, rather than providing a consultation in isolation.

Your fees and what is included in your care will always be clearly explained, so you can make an informed decision about what is right for you.

Can I claim through private health insurance?

Possibly. Depending on your insurer and level of Extras cover, some pharmacy costs associated with your individual care may be eligible for a rebate.

Eligibility and rebate amounts vary between insurers, so we recommend checking directly with your health fund.

Where applicable, we can provide a pharmacy receipt together with your Qr8 invoice to support your claim. If your insurer requires additional documentation, an administration fee may apply.

Private health insurance does not currently provide rebates for Qr8 medical consultations or nursing support services.

Does my invoice have an expiry date?

Yes. Your care plan is based on your skin and clinical circumstances at the time of your consultation, and these can change over time.

For this reason, invoices are valid for 30 days from the date of issue. If you haven’t proceeded within that time, you’ll need a new consultation so your doctor can reassess your skin before recommending further care.

Our team cannot extend an expired invoice without a new medical assessment. This ensures any care you proceed with remains appropriate for you now, rather than being based on an assessment from the past.

Is there a refund policy?

Because Qr8 care is personalised and pharmacy-prepared formulations are individually made for each patient, they cannot be returned, exchanged or refunded once prepared.

Your doctor considers your medical history and individual circumstances before recommending care, but individual responses cannot always be predicted. A reaction, side effect or unexpected skin response does not therefore qualify for a refund or replacement. If this occurs, please contact our clinical team so we can assess what is happening and advise you on the appropriate next steps.

If your order is incorrect, faulty or damaged, please contact us and we’ll work with you to resolve it promptly.

Can I cancel my order?

Once your payment has been received, your order is sent for processing and preparation. Once preparation has commenced, it cannot be cancelled.

Because each order is individually prepared for you, changes or cancellations need to be requested before payment is made.

If you believe you’ve made a payment in error, contact our team as soon as possible. If processing has not yet commenced, we’ll let you know what options are available.