Frequently Asked Questions

How is my care personalised?

Personalised care at Qr8 goes beyond what happens in your doctor’s appointment.

Your doctor assesses your skin, medical history, goals and individual circumstances before discussing the options that may be appropriate for you.

If you proceed with a Qr8 treatment plan, your nursing team then helps tailor the day-to-day care around it, including your skincare routine, how you introduce treatment, tolerability and any questions that arise along the way.

And because skin can change, your care can change with it. Your doctor reviews your progress regularly, while your nursing team is available between appointments by email, phone or video.

It’s not a one-size-fits-all plan or care that stops when your consultation ends.

What treatment options are available through Qr8?

Qr8 doctors can consider a range of management options, depending on your skin concerns, medical history and individual circumstances.

You don’t need to choose a treatment or ingredient before your appointment. Your doctor will assess your skin, discuss your goals and explain the options that may be appropriate for you.

Not every patient will need or be suitable for the same type of care. Any treatment recommendation is made by your doctor following your individual medical assessment.

How is medical skin care different from cosmetic skincare?

Cosmetic skincare can play an important role in cleansing, moisturising, sun protection and supporting overall skin health, but it isn’t the same as medical care.

“Cosmeceutical” is a marketing term rather than a separate regulatory category. Products described this way are generally regulated as cosmetics unless they meet the requirements of a therapeutic good.

At Qr8, your skin concerns are medically assessed by a doctor, who can discuss appropriate management options based on your individual circumstances.

It doesn’t have to be one or the other. Good skincare and medical care can have different roles. The important part is knowing what you’re trying to achieve with each.

How long before I see results?

There isn’t one timeline that applies to everyone.

How your skin changes over time depends on what we’re managing, where you’re starting from and how your skin responds to care. Some concerns may change sooner than others, while longer-term or recurring skin conditions often require ongoing management.

During your consultation, your doctor will discuss what you can realistically expect and over what timeframe for your individual concerns.

We’ll then review how things are progressing over time and adjust your care when clinically appropriate.

Can you guarantee results?

No medical treatment can guarantee a particular outcome, and individual responses vary.

Before recommending a plan, your doctor will consider factors that may influence your skin and discuss what you can realistically expect, including likely timeframes and potential limitations.

If you proceed, your clinical team will review how your skin responds over time and adjust your care when clinically appropriate.

Our role is to give you clear information, appropriate medical care and ongoing support so you can make informed decisions about your skin.

Are there any risks or side effects?

All medical treatments can have potential risks and side effects, and what is relevant to you depends on the care your doctor recommends.

Your doctor will consider your medical history, skin and individual circumstances before making any treatment recommendations, and will discuss relevant risks, expected skin responses and precautions with you before you proceed.

If you experience irritation, unexpected changes or other concerns once you’re underway, contact your nursing team. They can help you understand what may be happening, advise on your day-to-day care and involve your doctor when a medical review is needed. You don’t need to assume that significant irritation is something you should simply push through.

Occasionally, a separate skin condition may appear or flare during care and require an additional medical assessment. If a further consultation is required, our team will let you know, including any additional fee before you book.

For a severe or potentially life-threatening reaction, call 000 or attend your nearest emergency department.

Does medical skin care make my skin more sensitive to the sun?

Not necessarily. Whether sun sensitivity is affected depends on the individual treatment and your skin’s response, so your doctor will discuss any relevant precautions with you.

Some people may experience temporary irritation or increased skin sensitivity as their skin adjusts to care, which can sometimes feel like increased sensitivity to sunlight.

Regardless of your treatment, daily sun protection is an important part of managing skin health. UV exposure can contribute to pigmentation, photoageing and skin cancer, and can aggravate some of the skin concerns we manage.

Importantly, you don’t need to wait until winter to start medical skin care. With appropriate sun protection and clinical guidance, care can commence at any time of year.

Your nursing team can help you choose appropriate sun protection for your skin and show you how to use it effectively.

Can I keep using my usual skincare?

Usually, yes – but you may not need everything you’re currently using.

If you proceed with a Qr8 treatment plan, your nursing team will review your existing skincare and create a simple routine that works alongside your medical care. Wherever possible, we’ll keep products you already own rather than asking you to replace everything.

Some products may need to be paused or used differently, particularly if they increase irritation or don’t work well with your treatment.

You don’t need an elaborate routine. We’ll help you work out what’s useful, what isn’t, and what your skin actually needs.

What support do I have between appointments?

If you proceed with a Qr8 treatment plan, you’ll have a nursing team available between doctor appointments to help with the practical side of your care.

They can help you introduce your treatment, manage tolerability, refine your skincare routine and answer questions as they arise by email, phone or video. You’ll also have a dedicated nurse check-in during your treatment cycle.

Your team can also help you navigate other skincare and in-clinic procedures alongside your medical care, including when something may be best avoided or discussed with your doctor.

You’ll also have access to our patient education library and regular live masterclasses, covering skincare, skin health and commonly asked questions.

Because knowing what to do is one thing. Having someone to help when your skin doesn’t follow the plan is another.

How often will I meet with a nurse?

As often as you need to.

If you proceed with a Qr8 care plan, your nursing team is available between doctor appointments by email, phone or video to answer questions and help you navigate your care.

Your nurse can review your existing skincare and help you build a simple routine around your individual needs and preferences. They can also help with tolerability, application techniques and questions about other skincare or in-clinic procedures you may be considering.

You don’t need to wait until your next doctor appointment if you have a question or something changes with your skin.

Who do I contact if I have questions about my care?

If you’re a Qr8 patient, your nursing and support team is your first point of contact whenever you have questions or something changes with your skin.

You can reach us by email at [email protected], by phone on (07) 3325 9700, or arrange a video call with a nurse when you need more support.

Our Brisbane-based team responds during business hours. Urgent clinical questions received outside business hours are monitored and triaged, with responses provided as appropriate.

Qr8 is not an emergency service. If you are experiencing a medical emergency, call 000 or attend your nearest emergency department.

How often will I meet with a doctor?

Your care begins with regular doctor reviews approximately every three months. These appointments allow your doctor to review how your skin is progressing and make changes to your care when clinically appropriate.

As your skin becomes more stable and your care moves into longer-term maintenance, your doctor may extend reviews to approximately every 12 months, depending on your individual needs.

We’ll let you know when your next review is due and send you a reminder when it’s time to book.

What happens after the first three months of care?

Managing many skin conditions is a long-term process rather than a single treatment cycle. The first three months are the beginning of that journey.

Initially, your doctor will usually review your progress approximately every three months. These regular reviews allow your care to evolve as your skin changes and help maintain consistency over time.

Once your skin is stable, the focus shifts from active management to long-term maintenance. At this stage, your doctor may recommend less frequent reviews, typically moving towards an annual review depending on your individual needs.

The goal is not to keep starting over – it’s to build on your progress and, when appropriate, transition to a simpler maintenance stage.