Frequently Asked Questions

How soon can I see a doctor?

Appointment availability varies, but you can usually book a video consultation within around two weeks.

If you’d prefer an earlier appointment, contact our team and we can add you to our priority waitlist. If a suitable appointment becomes available, we’ll be in touch.

Call (07) 3325 9700 or email [email protected] and we’ll do our best to find a time that works for you.

How much is a consultation?

A 15-minute video consultation with a Qr8 doctor is $55.

The consultation fee covers your doctor’s time to review your information and treatment history, assess your skin, discuss your concerns and explain the care options that may be appropriate for you. There is no obligation to proceed with a Qr8 care plan afterwards.

The fee is non-refundable in circumstances including late cancellation or rescheduling, non-attendance or arriving five or more minutes late, incomplete required forms or photographs, attending while driving or without appropriate privacy, or wearing makeup or tinted sunscreen that prevents an adequate assessment.

If you decide to proceed after your consultation, all costs associated with your Qr8 care plan will be provided to you before you make that decision.

Do I need a video consultation, or can I speak with a doctor by text or email?

A video consultation is required. Every Qr8 medical consultation takes place face-to-face with an Australian registered doctor by secure video, rather than by questionnaire, text or email alone.

This reflects our obligations as a medical service and the standards that apply to safe telehealth care. Your doctor needs sufficient clinical information to assess you properly, determine whether telehealth is appropriate and make independent decisions about your care.

This also means you can ask questions and receive advice in real time. Where possible, you can continue to see the same doctor for subsequent appointments, supporting continuity of care.

Qr8 provides ongoing medical care – we’re not a quick-script or automated prescribing platform. Prescribing safely and supporting you properly throughout your care are non-negotiable parts of how we work.

Will I see a real doctor?

Yes. Every Qr8 medical consultation is with an Australian registered doctor, face-to-face by secure video.

Our doctors work alongside registered nurses and the wider Qr8 clinical team, so your care continues between doctor appointments rather than leaving you to navigate everything alone.

You can meet our doctors and clinical team HERE, and independently check practitioner registration through the AHPRA Register of Practitioners HERE.

Why do I need to upload high quality photos?

Clear, recent photographs are an important part of your medical assessment. They allow your doctor to examine your skin in detail before and during your video consultation and help determine whether online care is appropriate for you.

We’ll provide simple instructions for taking suitable photos. Our clinical team reviews them before your appointment and, if we need clearer or additional images, we’ll contact you.

Your doctor may also request further photographs before making or finalising any clinical decisions.

Your photos and required forms must be submitted by the requested deadline. If they aren’t, your appointment may be unable to proceed and your booking fee is non-refundable.

If you’re having trouble taking suitable photos, contact our team before the deadline and we’ll help.

Why do I need to be makeup-free for my appointment?

Your doctor needs to be able to see your skin clearly during your video consultation. Makeup and tinted sunscreen can conceal colour, pigmentation, redness and other features that may be important to your assessment.

Your photographs provide additional detail, but the live video examination is also an important part of your consultation and may show features differently under changing light.

Please attend with clean, makeup-free skin and no tinted sunscreen. If your doctor cannot adequately assess your skin, the consultation will be unable to proceed and you’ll need to rebook. Your booking fee is non-refundable in this circumstance.

What time zone will my appointment be in?

Your appointment will appear in your local time zone when you log in to the Qr8 patient portal. Your appointment reminders will also display the time relevant to your location.

If you’re travelling within Australia or are unsure which time is showing, contact our team before your appointment and we’ll confirm it for you.

What happens if I have technical difficulties?

Before your appointment, we’ll provide instructions to set up and test your device, camera, audio and connection so you can make sure everything is working beforehand.

If you’d like additional help, our team can also test your setup with you – just contact us at least 24 business hours before your appointment.

Minor connection issues can often be resolved during the consultation. However, if technical difficulties on your end prevent your doctor from completing an appropriate medical consultation, you’ll need to rebook and a new consultation fee will apply, as your doctor’s professional time has already been reserved.

If the problem is caused by a Qr8 system outage, we’ll arrange another appointment at no additional cost.

What if I need to reschedule or cancel my appointment?

We understand that plans change. You’re welcome to cancel or move your appointment provided you give us at least 24 business hours’ notice.

Your $55 booking fee is non-refundable if you:

• cancel or reschedule within 24 business hours of your appointment
• do not attend or join five or more minutes late
• attend while driving or from a location that does not provide appropriate privacy or allow you to participate safely
• wear makeup or tinted sunscreen that prevents your doctor from adequately assessing your skin
• do not provide required forms, photographs or other information by the requested deadline
• attend your consultation but decide not to proceed with care afterwards.

Because appointments are only 15 minutes, arriving five or more minutes late does not leave your doctor sufficient time to complete an appropriate medical consultation.

If you’re concerned about the technology, contact us before your appointment and our team can help you test your setup.

If you need to cancel or reschedule, contact us on (07) 3325 9700 or [email protected].

What if I miss my appointment?

WHAT IF I MISS MY APPOINTMENT?

If you miss your appointment, you’re welcome to book another time. However, your $55 booking fee is non-refundable and a new booking fee will apply.

Because appointments are 15 minutes, joining five or more minutes late is also treated as a missed appointment, as there is no longer sufficient time for your doctor to complete an appropriate medical consultation.

Your appointment time is reserved exclusively for you. Your doctor reviews your clinical information and photographs beforehand and remains available for the duration of your booked appointment, so the booking fee covers professional time that has already been committed to your care.

If you’re concerned about accessing the video consultation, contact us beforehand. We’re happy to help you test your technology before your appointment.

Why do I need to pay a consultation fee?

The $55 fee pays for your doctor’s professional time. It isn’t a deposit against future treatment.

Before you meet, your doctor reviews your health information and photographs in preparation for your consultation. You then have a dedicated 15-minute video appointment to discuss your concerns, receive a medical assessment and understand the options that may be appropriate for you.

We deliberately don’t make the consultation fee redeemable against treatment. Your consultation is a medical service in its own right, and your doctor’s advice is independent of whether you decide to proceed with Qr8 afterwards.

There’s no need to purchase something to “get your $55 back”, and no obligation to proceed after your consultation.

Your appointment time is reserved exclusively for you, which is why the fee is non-refundable for missed appointments, late cancellations and other circumstances where the consultation cannot safely proceed.

What if my doctor decides Qr8 isn't suitable for me?

Not everyone will be suitable for care through Qr8, and that is an important part of having a medical assessment.

If your doctor determines that online care isn’t appropriate for your concern, they’ll explain why and discuss what they recommend you do next. This may include seeing your GP, a dermatologist or another healthcare professional for assessment or care in person.

Your $55 consultation fee is not refunded, as it covers the doctor’s professional time reviewing your information and photographs and conducting your medical consultation, regardless of whether you proceed with further care through Qr8.

The purpose of the consultation is to determine what is appropriate for you, not to guarantee that Qr8 will be the right pathway.

Do I receive a quote and care plan before I decide to proceed?

Yes. Following your consultation, you’ll receive an email outlining your doctor’s recommended care plan and the associated cost, so you can review everything before deciding whether you’d like to proceed.

If you choose to go ahead, simply follow the payment instructions in your email and our team will arrange the next steps. Your plan and invoice are valid for one month, as your clinical circumstances can change over time.

Your booking fee covers your medical consultation and is non-refundable if you decide not to proceed afterwards.

If you have questions about your plan, our team is available to help. If you would like the clinical plan itself changed, a further consultation with your doctor may be required, as our administrative team cannot alter a doctor’s clinical recommendations. Any applicable consultation fee will be confirmed with you beforehand.

What if I receive my care plan and want something different?

Your doctor will discuss your options with you during your consultation and agree on a care plan with you before it is finalised.

If you change your mind afterwards or would like something added, removed or changed, the clinical plan needs to be reviewed by your doctor. Our nursing and administrative teams cannot change a doctor’s clinical recommendations on your behalf.

Depending on the change requested, a further video consultation may be required. If so, our team will let you know and confirm any additional consultation fee before booking.

This is an important part of safe medical care: changes to your treatment are clinical decisions and need to be made with your doctor.