Step 1: Booking Your Consultation and Submitting Your Information

Your journey begins by scheduling a private video consultation with an AHPRA-registered Australian doctor. This medical-first approach, with a real doctor via video call, distinguishes the service from automated text-based platforms or “roboscripting” systems that never involve face-to-face interaction.

After booking your appointment, you’ll complete a comprehensive health and skin questionnaire. This detailed form covers your skin concerns, medical history, current medications, lifestyle factors, and previous treatments. This information helps your doctor understand your complete health picture before your consultation.

You’ll also need to submit high-quality photographs of your skin. This is an essential safety requirement: your doctor needs clear, well-lit images of your skin without makeup or filters to properly identify you and assess your condition before your scheduled appointment. These photos are used in conjunction with a visual assessment during your video consultation to maximise diagnostic accuracy.

The clinical team reviews these photos before your consultation to ensure they meet the necessary standards for safe and thorough evaluation.

Step 2: Your Face-to-Face Video Consultation with a Doctor

This is where the diagnostic process happens. The Medical Board of Australia’s telehealth guidelines require real-time consultations between doctors and patients to ensure the highest standard of care. Qr8 uses a video consultation rather than a phone consultation so you can speak face-to-face with your doctor.

You’ll connect with your doctor through a secure telehealth platform. During the consultation, your doctor needs to see your skin without makeup or tinted sunscreen to provide an accurate diagnosis.

This is your opportunity to discuss your concerns in detail, ask questions, and have a genuine conversation with a medical professional who can both see and hear you. It’s a real doctor’s appointment, just conducted virtually.

Your doctor will use all available information, including your questionnaire responses, submitted photos, and live video assessment, to establish a diagnosis and work with you to develop a suitable treatment plan based on your individual circumstances.

Step 3: Reviewing Your Personalised Treatment Plan

Following your consultation, your doctor may provide treatment recommendations if appropriate for your condition. Any treatment suggestions are subject to clinical assessment and your individual medical circumstances. Not all consultations result in prescriptions. Sometimes the best advice is to continue with current management or explore alternative approaches.

If a prescription treatment is recommended, you’ll receive a detailed treatment plan email to review and a quote for your first 3-month treatment cycle. This gives you the opportunity to consider whether you want to proceed with the suggested approach.

Your treatment package includes one or two custom 50g prescription creams (a three-month supply), express delivery, and unlimited nursing support services, as well as access to twice-weekly educational workshops and a dedicated support hub throughout your treatment.

Once you approve the treatment plan and complete payment, your prescription is transmitted to the compounding pharmacy. A follow-up consultation is required after each treatment cycle to ensure the treatment remains appropriate and your skin is responding well.

Step 4: Receiving Your Custom Treatment and Ongoing Support

Your personalised formula is compounded specifically for you and shipped to your chosen address. Your treatment program is designed to be simple and practical, typically consisting of four core products: a cleanser, moisturiser, sunscreen, and your prescribed treatment cream.

The service extends well beyond just a prescription cream.

A Personalised Skin Plan: Your treatment package includes a customised skincare plan with recommendations for complementary products (cleanser, moisturiser, SPF) that work with your prescription treatment and enhance your results. These recommendations consider your treatment needs, budget, and personal preferences.

Dedicated Nurse Support: Qr8 MediSkin’s team of nurses provide unlimited support via email and video calls. Your personal support team helps answer questions, provide encouragement, and guide you through common side effects like skin purging, redness, and dryness to minimise their occurrence.

Regular Follow-up Appointments: You’ll have a video check-in with a nurse one month into treatment to monitor your progress. Your doctor conducts video consultations at the end of every treatment cycle to evaluate results and adjust your formula if needed.

Exclusive Patient Resources: Access to a support hub with educational guides, videos, and masterclasses designed to help you better understand your skin and treatment journey.

This comprehensive care system provides ongoing guidance throughout your skin treatment journey, combining medical expertise with safety protocols and dedicated patient support. Research consistently shows that structured follow-up and clinician-guided adherence significantly improve outcomes in chronic skin conditions like acne, a principle well documented by Australasian College of Dermatologists.

Individual results vary significantly, and treatment outcomes cannot be guaranteed. Success depends on multiple factors, including consistent treatment adherence and individual skin response.