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How To Treat Acne

Lily
#Acne
Before
After
Ebony
#Acne
Before
After
Alyssa
#Acne
Before
After
Cam
#Acne
Before
After

If you’re like others suffering the frustration and discomfort of acne, you know that breakouts often appear at the worst possible time. Studies show that this can negatively affect your confidence, both professionally and socially.

Perhaps you’re confused by conflicting advice about treating acne – Do DIY treatments work, what skincare products to use (or not use!), and will changing my diet really help?

And, you may be tired of spending hundreds of dollars on skincare products, acne supplements, and treatments that make big promises but often produce few results.

You’re not alone. We see many acne sufferers, and they tell us their similar frustrations with treating acne. But, there is an answer. And it begins by understanding that acne is not a cosmetic condition but rather a medical skin condition, that can be treated with a medical approach.

QR8 Mediskin is a doctor-prescribed and nurse-supported skincare service designed to address your specific acne challenges with evidence-based acne treatments that are simple to use (just a few minutes each day).

We help you:

  • Get a medical assessment of your skin – not all pimples are acne!
  • Understand what really causes acne (and what doesn’t!)
  • Manage current breakouts, and make future breakouts less frequent and severe
  • Get a simple-to use, at-home, evidence-based, acne treatment cream and use it with minimal burning, redness, peeling and purging
  • Treat dark or red spots left behind after pimples are gone (often at the same time as your blemishes are being treated)
  • Find simple and inexpensive skincare products that support your skin, without causing additional breakouts

Our online skincare team gets to know you and your skin (using a detailed questionnaire combined with a secure video consultation) and prescribes a science-backed treatment from a choice of 20+ evidence-based ingredients that are targeted and blended for your specific skin condition.

As part of your treatment you also receive comprehensive skincare recommendations and ongoing support from our dermatology nurse via email or video call.

What Acne Is
(And Isn’t!)

Acne (technical name: Acne vulgaris) is a common inflammatory skin disease that affects more than 80% of teens. But it isn’t limited to teenagers – adult acne can strike at any time, especially in females, even if you didn’t have teenage acne.

Acne is not a cosmetic condition – it is a medical skin disease. More specifically, a disease of the skin’s ‘pilosebaceous units’ – the hair follicle (that exits at the skin surface via a pore) and associated sebaceous gland that produces oil. Because it’s a medical condition, it is rarely fixed with complicated (and expensive!) skincare routines or cosmetic products and treatments. You need a targeted prescription acne treatment to manage it effectively.

There is no such thing as mild acne – all acne, even if it’s a single pimple or blocked pore, can and should be treated, especially if it makes you feel self-conscious or anxious. Acne and the dark marks it leaves behind (post-inflammatory hyperpigmentation, PIH) can make it difficult to attend school and work, socialise with friends, and generally enjoy life. And the best treatment for acne scars is to treat your acne effectively to prevent scar formation.

What Does
Acne Look Like?

There’s no simple answer because acne lesions can be anything from clogged pores (also called comedones, which can be open (blackheads) or closed (whiteheads), papules (small red bumps on the skin) and pustules (like papules but filled with pus) to very large, painful, inflamed and swollen nodules and cysts (the dreaded ‘blind pimples’) – and sometimes all of these together! Redness, hyperpigmentation, scarring and pain are also common.

Read Dr Michele’s advice for dealing with the occasional blind pimple (cystic acne treatment), and the best acne spot treatments in Marie Claire Australia HERE

What Causes Acne?

It all starts with a clogged pore. Acne sufferers produce excess oil (‘sebum’) and the skin cells lining their pores don’t shed properly, instead collecting in the pore. The sticky skin cells and oil mix together in the pore, creating a microscopic blockage called a microcomedone.

Acne bacteria (Cutibacterium acnes, which used to be called Propionibacterium acnes) feed on sebum, gathering in large numbers around this oily plug, signalling the body to start producing chemicals that ramp up inflammation.

The inflamed plug gradually enlarges to form a visible comedone.

Eventually the pore bursts and bacteria and oil leak into the surrounding tissue, creating even more inflammation, and causing other acne lesions like papules, pustules, nodules and cysts.

1 normal Image
normal
2 clogged pore Image
clogged pore
3 inflamation Image
inflamation
4 pore bursts Image
pore bursts

Which Hormones Cause Acne?

Excess sebum production (‘seborrhoea’) is driven by hormones. The hormones involved are called ‘androgens’, and include dihydrotestosterone (DHT) and testosterone.

Both males and females produce androgens, either in their adrenal glands, testes or ovaries or converted from precursor chemicals in the skin, hair follicles, sweat glands and sebaceous glands. Circulating androgens bind to receptors on oil glands and stimulate them to produce excess sebum, creating the perfect conditions for acne formation.

Teenage acne is common due to the natural increase in androgen hormones during puberty, but adult acne is more common than you think – it can flare during menstruation (it’s thought that this is because less oestrogen is available to suppress androgens), and pregnancy. So adult acne treatments are also important.

Don’t Forget Chest And Back
Acne (‘Backne’)

Acne doesn’t just affect your face – it can appear on your chest and back
(and sometimes your upper arms) as these areas have loads
of sebaceous glands.

What Doesn’t Cause Acne?

Acne isn’t caused by a lack of hygiene or ‘dirty’ skin – so no amount of cleansing, scrubbing or exfoliating will get rid of it. In fact, this can inflame skin and make everything worse! Acne is simply a medical condition, that needs a medical solution.

Read more about some common acne myths HERE.

Can I Fix My Acne With Diet?

There is still no conclusive scientific evidence to suggest that diet causes acne. High-glycaemic foods and dairy can trigger breakouts for some (but not all!) people who are already predisposed to acne. Read more about skin health & acne HERE. If you’re going to seek advice about diet and acne, make sure it’s evidence-based advice from an Accredited Practicing Dietitian.

And ignore advice from ‘experts’ on social media trying to sell you supplements – they don’t work!

Remember that you just have a medical skin condition that can be managed with simple medical treatment – you’re not doing anything wrong!

What is post-inflammatory hyperpigmentation (PIH)?

PIH is a reaction to injury or inflammation that causes the skin to produce increased melanin pigment. It is more common in those with deeper skin tones. The most common cause of PIH is pimples, but it also can result from inflammatory skin conditions, burns, a reaction to skincare products, medications, or treatments, or any skin injury (like picking at zits!).

PIH appears as dark spots/patches in the same area as the healed injury. These marks can take several months or years to resolve – up to 5 years in some cases. PIH can get darker and persist in the skin for longer when exposed to sunlight (so don’t forget your sunscreen!).

Our doctors can customize a treatment cream to fade PIH at the same time you are treating your acne breakouts. You can discuss this during your 1:1 video consult with our experienced doctors

Acne Medications And Purging

Purging is one of the possible initial side effects of prescription retinoid use, especially if you had a lot of comedones (bumps under the skin) to start with. What you will also have, but can’t see, are ‘microcomedones’ – pores that were already blocked, but invisible to the eye.

Retinoids speed up the shedding of skin cells to regulate the sticky skin cells that block your pores and lead to pimples. Unfortunately, in the initial stages of treatment, at the same time as treating your acne, you are also temporarily blocking pores with extra skin cells, pushing existing comedones to the surface, and causing microcomedones to turn into ‘actual’ comedones.

So the pimples that might have surfaced over the next few months can all appear at once!

If you are one of the unlucky few that this happens to, it is definitely NOT fun. If you already suffer from acne, it will feel like your treatment is making things worse, not better.

The good news is, that as you continue to use your retinoid and these blockages are pushed to the surface and clear, you can expect fewer new breakouts. The other good news is that purging gets a lot more air time on social media than it occurs in real life, so it may not even happen for you!

Our service includes a range of written guides, based on the most up-to-date scientific evidence, to help you manage side effects like acne purging. You also receive full access to 1:1 personalised support from our experienced Skincare Support Team. This is included in the one-off, all-inclusive cost of your treatment.

Your Customised Prescription Acne Treatment Medication

Our treatments include a combination of acne-busting ingredients designed just for you:

Hydroquinone
Licorice
Prescription Retinoids
Azelaic Acid
Niacinamide
Kojic Acid
Hydrocortisone

* We even have pregnancy-safe options to tackle pregnancy breakouts!

Get Your Personalised Acne Treatment In Four Simple Steps

01

Detailed
Questionnaire & Photos

Tell us about your health and the challenges you’re having with your skin. Snap 3 photos of your skin following our simple instructions HERE

 

02

Online Consult

Schedule a Secure Video Consultation with one of our Aussie or New Zealand Doctors to diagnose your skin. Consults available 7 days a week, 7am-9pm.

03

Receive Treatment

If you’re suitable for treatment, your very own custom treatment will be made-to-order just for you, and shipped within a week.

04

Expert Support

Receive your personal skincare routine and recommendations from our expert nurses and dermal therapists, get access to our exclusive Support Hub and evidence-based resources and virtual events, join in live discussions, and receive ongoing personal support via email or video call during your 3-month treatment cycle.

Does QR8 actually treat acne?
See our results

We’ve treated thousands of patients with acne. Here are some of the untouched before-and-after images we’ve received from our incredible community.

Alyssa
#Acne #Skin Barrier
Before
After
Amy
#Acne
Before
After
Leigh
#Acne
Before
After
Laura
#Acne
Before
After
Claire
#Acne #Pigmentation
Before
After
Ebony
#Acne #Pigmentation
Before
After
Cam
#Acne
Before
After
Sophia
#Acne
Before
After
Rach
#Acne #Melasma
Before
After

Your Biggest
Questions Answered

What skin conditions can QR8 treat?

We have customisable medical solutions for:

  • Skin ageing concerns/Sun Damage (lines & wrinkles, enlarged pores, pigmentation)
  • Acne
  • Post-inflammatory hyperpigmentation (PIH)
  • Melasma
  • Texture, congestion, enlarged pores
  • Rosacea
  • Perioral Dermatitis

Our doctors only prescribe skin treatments where it is safe and appropriate to do so. You may be advised during your consult that it is in your best interests to see a dermatologist, or other medical professional in person.

How much does it cost?

Our 3-month service is supportive, all-inclusive, and convenient – no more trips to the pharmacy or GP, no waiting in line, no unexpected costs, and no more wasted money on skincare products that don’t work. Just effective, evidence-based results with minimal wait time.

A video consultation with one of our trained and experienced doctors to assess your suitability for treatment is $AUD55.

Then, the one-off cost of $AUD280 / 3 months includes:

  • 50g treatment cream with a customised blend of active ingredients sufficient for 3 months of once-daily application. Our ingredients are the gold-standard for treating skin concerns like acne, sun damage, pigmentation, melasma, rosacea, lines & wrinkles, sun damage, and perioral dermatitis. The concentration and inclusion of active ingredients will be customised to suit your specific skin requirements and allergies/intolerences. We can generally treat multiple concerns in a single cream but sometimes you may require more than 1 cream to address your concerns. Your doctor will discuss this with you, and provide treatment options to fit with your goals and budget.
  • A detailed Skin Plan with evidence-based educational content plus supporting skincare product recommendations
  • Australia Post Express delivery to your door
  • Unlimited email and video call support with our expert support team for your 3 month treatment cycle
  • A video skincare routine consult with our dermatology nurse to answer your questions personally
  • Access to our Support Hub private community and live discussions
  • Virtual masterclasses
  • Discounts, gifts and giveaways exclusive to our patients

PLEASE NOTE: There is no government Medicare or private health telehealth rebate currently available for our service. You may be able to claim the drug component of the service on your private health (and we can provide a receipt for this upon request.

Can I claim it on private health insurance?

Yes, you may be able to claim the drug component of your treatment using Extras cover on your private health insurance.

The rebate amount will differ depending on your fund and level of cover, but we’re happy to provide you with a pharmacy receipt that you can present to your insurer to help you claim your rebate.

Unfortunately, neither Medicare nor private health insurers currently offer rebates for the telehealth or support components of our service. However, we believe that our support services are an essential part of your treatment plan and we’re committed to providing you with the best possible care and attention.

How long does it take to arrive?

Our team is dedicated to processing your order quickly, so you can start seeing the benefits as soon as possible.

Once our Qr8 admin team receive your payment, we’ll process your order within 24 working hours and confirm with you via text message. Then the pharmacy will work hard to compound your treatment promptly. Please allow 2-5 working days for your treatment to be compounded and then shipped express to you.

Do I have to subscribe?

We want you to feel completely in control of your treatment, and ensure that you are properly assessed in real-time before dispensing treatment, which is why we’re not a subscription service. You’ll never have to worry about us taking money from your account without your permission.

Instead, you’ll be the one in charge of your payments. Every three months, we will remind you to book with your doctor for a video progress and treatment review, and you can decide when the pharmacy dispenses your treatment.

Then we’ll take care of all the logistics for you, so you can focus on what matters most – getting the results you want.

How do I pay?

After your video consult, if you’re suitable for Qr8 treatment, your doctor will send you an email confirming the recommended treatment plan you both discussed during your consultation and provide a quote. We want to make sure you have all the details you need to make an informed decision about your treatment.

If you are ready to move forward, simply log into your profile using the link in the email, and pay the invoice within 30 days of your consult. We process all orders within 24 working hours of payment being cleared into our account.

To make the payment process as easy as possible, we accept online payments via Visa and Mastercard, and we also offer Afterpay. You can also pay by direct debit. The choice is yours!

If you have any questions or concerns about payment or the treatment process, please don’t hesitate to contact our friendly team HERE, or phone us on (+61 7) 3325-9700 M-F, during QLD business hours.

Meet our Founder

Dr Michele Squire

PhD, BSc (Hons), BBus

Dr Michele Squire, PhD scientist and former healthcare executive and Registered Nurse, recognised the crucial synergy between medicine, science and skincare in treating chronic skin concerns. In 2019, she established Qr8 (pronounced ‘curate’), a ground-breaking venture aimed at offering video telehealth-delivered medical consultations and uncomplicated skincare guidance rooted in scientific evidence. By promoting evidence-based medicine and combining it with the kind of expert support known to significantly improve treatment outcomes for patients, Qr8 empowers patients to make informed decisions about their skin and get results.

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Meet our Clinical Team

Dr Anastasia Boulais

FRNZCUC, MBBS(Syd), BMedSc, DipPath AHPRA Registration Number:MED0001674307

Dr Anastasia understands that everyone’s experience in their own body is unique. Wherever a patient is on their journey towards getting to know and take care of their hair and skin health, she meets them with empathy and support. Outside of work, she enjoys staying active, including going to the gym, hiking, travelling, and spending time in nature.

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Dr Natasha Paul

MBBS, FRACGP AHPRA Registration Number:MED0002221060

Friendly, outgoing, and always open to new knowledge, Dr Natasha loves helping patients improve their health, confidence, and lives. She has a special interest in women’s health, especially perimenopause and menopause care. Outside of work, she enjoys travelling, spending time with family, and baking.

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Dr Sheila Manmathan

BSc, MBBS, MRCGP, FRACGP AHPRA Registration Number:MED0001762480

Dr Sheila is compassionate and collaborative, and passionate about empowering patients to understand and feel in control of their health. With a focus on education, collaboration, and open communication, she creates a supportive environment where patients can make informed decisions at every stage of their health journey.

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Dr Danielle ten Brink

MD BMedSci AHPRA Registration Number:MED0002308228

I enjoy truly listening to a patient’s concerns and creating a relaxing environment where they feel heard and valued. My kind & approachable nature allows me to build strong relationships and trust, while my eagerness to help and offer support ensures each patient receives personalized and compassionate care tailored to their needs.

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Dr Sarah Newby

MD AHPRA Registration Number:MED0002066429

Dr Sarah has a warm and empathetic approach to her practice and listens deeply to ensure that she can work with patients to get to the root of the problem and arrive at an effective solution together. She finds being trusted with her patient’s stories and seeing how simple changes can make a world of difference to be the most rewarding part of her practice.

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Dr Yeshika Naidoo

MBBS, FRACGP AHPRA Registration Number:MED0000962959

Dr Yeshika focusses on what the patient is trying to achieve and adapts their treatment according to their individual lifestyles. She loves to see long-term and returning patients who are happy with their results, and she finds this to be the most rewarding part of her practice.

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Dr Jeremy Chou

MChD, FRACGP AHPRA Registration Number:MED0002066673

Dr Jeremy is holistic, thorough, and willing to take the necessary time and care to ensure his patients are empowered to take charge of their health. He specifically enjoys seeing patients enjoy positive results and become empowered to make better decisions for their skin and wellbeing.

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Nurse Kristen Meiklejohn

RN AHPRA Registration Number:NMW0001612708

With over 11 years of dermatology experience, Kristen is a cornerstone of the Qr8 MediSkin Skincare Support Team. Whether you’re navigating new treatments or fine-tuning your daily routine, she’s here to offer expert guidance, tailored recommendations, and genuine care. Think of her as your personal skincare guardian angel – she’s always ready to help you feel confident in your skin!

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Pharmacist Matthew Belgrove

BPharm AHPRA Registration Number:PHA0000982524

I have been a pharmacist for 14 years, owned and worked in a variety of Pharmacies including NCC for the last 10 years. When not working, I enjoy spending time with my wife, 4 kids & dog and also swim, bike and running. I find compounding pharmacy a rewarding profession because of NCC’s ability to customise medicine for any type of patient. I often find ourselves solving challenges which standard medicine couldn’t and the gratitude from Patients is very humbling.

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Your Customised Acne Treatment

Is Only A Few Clicks Away

You’ve heard the science that enables QR8 Mediskin to work so well. You’ve seen the difference in real customers. Isn’t it time to try QR8 Mediskin for yourself? Click the button below to get started.